Website Load Times.

As of 10:27 PM Central time the site has been performing as expected. Hopefully the problem was resolved!

I have contacted 1and1 support many times about this load time problem but they keep assuring me that its my fault and on their end everything loads fine.

I find it hard to believe both work/school/and home have the same load problems and its still my fault.

PLEASE! Load this page and count out how many seconds it takes to load. Just hit the refresh key and give me an estimate in a comment. I need something to prove to them its not all in my head.

 

EDIT: Heres the convo so far.

My Email:

Its been three weeks since the router issue that occured for
teamxw.com and at one point the websites load speed was back to
normal. 
However every day after that has been taking over 30 seconds to load
a indexed folder such as teamxw.com/temp from multiple locations. What
really concerns me is that the tracert for the site indicates no
pinging errors. Is the machine i am on not able to process the traffic as
well as it should? 
I am frankly out of ideas and if this cannot be resolved i will be forced to change hosts.
Any ideas what would cause this would be greatly appreciated.

Dear Paul
Thank you for contacting us. 
As we tried to access the site externally, the load time is ok, it
loads within 3-5 seconds. Please try to ask if your friends or any anybody that visits the site experiences the same issue? If you have any further questions please do not hesitate to contact
us.

My Reply:

The average seems to be 20-40 seconds for everyone: 
http://iamkraze.com/website-load-times#comments

 

Dear Paul
Thank you for contacting us.

It seems that the site is loading fast in our end. However, we will
monitor this case. For the mean time please try to restart your router.

If you have any further questions please do not hesitate to contact us.

EDIT:

Im getting nothing but the workaround. They asked me to get average load times from friends… 30 of you posted, I posted the link to the comments section and they started with the “seems to be fine on our end, can I get a traceroute?” I told them its not a networking issue.. most likely hardware because its more frequent with PHP where different peices have to be loaded before the page is rendered.

I then called them, asked to speak with there manager, they wanted to know why, i told them for the answer. They asked me to stay on hold for 2 minutes, 5 minutes later she told me she was looking over the history of the support ticket and everything was fine. I then asked again to talk to her supervisor. She then told me after I was put on hold again they werent available but she would forward the ticket to the system admins if I sent a trace route. I did, and I will be very amazed if it is forwarded.

15 Apr This entry was written by KrAzE, posted on 15 Apr ’09 at 1:20 pm, filed under Rants. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Both comments and trackbacks are currently closed. Sponsors Interact  RSS Subscribe
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34 Comments

  1. Eric Haywood
    Posted 15 Apr ’09 at 1:31 pm | #

    26 seconds

  2. Matt
    Posted 15 Apr ’09 at 1:31 pm | #

    42 seconds
    Google Chrome
    10Mbit Brighthouse

  3. JOrdan
    Posted 15 Apr ’09 at 1:38 pm | #

    28 seconds dsl connection

  4. Mojoe
    Posted 15 Apr ’09 at 1:39 pm | #

    32 seconds
    firefox
    HS cable internet.

    If I did not know in advance that you are having a problem, I would have closed this page long before 32 seconds on the assumption that it was “down”.
    Your hosting company is wrong in stating that you do not have a problem. It is not in your head.

  5. Mojoe
    Posted 15 Apr ’09 at 1:41 pm | #

    to update, it took 41 seconds for my previous post to load after hitting the “submit comment” button.

  6. Peter
    Posted 15 Apr ’09 at 1:43 pm | #

    27 seconds
    Firefox 3.0.8
    6Mb DSL

  7. Kapil
    Posted 15 Apr ’09 at 1:49 pm | #

    15 sec

  8. Kapil
    Posted 15 Apr ’09 at 1:49 pm | #

    15 sec
    384 mbps DSL

  9. Jay
    Posted 15 Apr ’09 at 1:53 pm | #

    18 Seconds

    T1 connection

  10. KDUB
    Posted 15 Apr ’09 at 2:05 pm | #

    32 Seconds

    T1

  11. 802er
    Posted 15 Apr ’09 at 2:08 pm | #

    26 seconds, cable modem

  12. Sean
    Posted 15 Apr ’09 at 2:08 pm | #

    29 seconds on an 80Mbps University connection.

  13. Darin
    Posted 15 Apr ’09 at 2:16 pm | #

    18 seconds, 10 mb cable modem

  14. Guylaine
    Posted 15 Apr ’09 at 2:28 pm | #

    about 20 seconds on a whatever we have at work but it’s usually quite fast

  15. Travis
    Posted 15 Apr ’09 at 2:32 pm | #

    16 seconds.

  16. ve
    Posted 15 Apr ’09 at 2:32 pm | #

    16

  17. Dennis
    Posted 15 Apr ’09 at 2:34 pm | #

    47sec

  18. Jarrett
    Posted 15 Apr ’09 at 3:10 pm | #

    40 seconds
    Charter 10Mbit

  19. Nick
    Posted 15 Apr ’09 at 3:22 pm | #

    20 seconds
    Dual fiber lines in to our facility ;-)

  20. Michael
    Posted 15 Apr ’09 at 4:13 pm | #

    I got 22 seconds.

  21. diavolo
    Posted 15 Apr ’09 at 5:28 pm | #

    5 seconds on a wireless dsl connection

  22. Steve
    Posted 15 Apr ’09 at 6:25 pm | #

    5-7 seconds on DSL

  23. robgsxf750
    Posted 15 Apr ’09 at 7:06 pm | #

    42 seconds. Your webhost sucks.

  24. Joe
    Posted 15 Apr ’09 at 7:07 pm | #

    26 seconds with HS connection

  25. tdrcomm
    Posted 15 Apr ’09 at 9:03 pm | #

    18 seconds
    U-Verse Wireless
    Firefox

    50+ seconds
    U-Verse Wireless
    Safari (gave up trying)

    There are some problems here.

  26. marty182
    Posted 15 Apr ’09 at 9:18 pm | #

    12 secconds to load
    T1 connection

  27. Absyn-thesis
    Posted 15 Apr ’09 at 9:27 pm | #

    26 seconds to load
    Premium cable connection (ca. 15Mbps)

  28. nxcess
    Posted 15 Apr ’09 at 11:21 pm | #

    5-10 seconds
    tweaked firefox
    6Mbps connection

  29. Diggity
    Posted 16 Apr ’09 at 9:30 am | #

    21 seconds
    Comcast

  30. Sasquatch
    Posted 16 Apr ’09 at 9:35 am | #

    only took 11 seconds here

    TWC broadband.

  31. mike
    Posted 16 Apr ’09 at 12:46 pm | #

    12 seconds

    TWC/Roadrunner

    firefox

    doesnt seem right. my 1and1.com sites load nearly instantaneously. fix this, 1and1!

  32. Eric
    Posted 16 Apr ’09 at 1:45 pm | #

    5 seconds

    wireless on a campus with 40meg pipe

  33. Trevor
    Posted 20 Apr ’09 at 7:37 pm | #

    about 6 seconds with CSUS wireless

  34. Jeffrey
    Posted 26 Oct ’09 at 2:22 pm | #

    Very nice information. Thanks for this.