As of 10:27 PM Central time the site has been performing as expected. Hopefully the problem was resolved!
I have contacted 1and1 support many times about this load time problem but they keep assuring me that its my fault and on their end everything loads fine.
I find it hard to believe both work/school/and home have the same load problems and its still my fault.
PLEASE! Load this page and count out how many seconds it takes to load. Just hit the refresh key and give me an estimate in a comment. I need something to prove to them its not all in my head.
EDIT: Heres the convo so far.
My Email:
Its been three weeks since the router issue that occured for
teamxw.com and at one point the websites load speed was back to
normal.
However every day after that has been taking over 30 seconds to load
a indexed folder such as teamxw.com/temp from multiple locations. What
really concerns me is that the tracert for the site indicates no
pinging errors. Is the machine i am on not able to process the traffic as
well as it should?
I am frankly out of ideas and if this cannot be resolved i will be forced to change hosts.
Any ideas what would cause this would be greatly appreciated.
Dear Paul
Thank you for contacting us.
As we tried to access the site externally, the load time is ok, it
loads within 3-5 seconds. Please try to ask if your friends or any anybody that visits the site experiences the same issue? If you have any further questions please do not hesitate to contact
us.
My Reply:
The average seems to be 20-40 seconds for everyone:
http://iamkraze.com/website-load-times#comments
Dear Paul
Thank you for contacting us.
It seems that the site is loading fast in our end. However, we will
monitor this case. For the mean time please try to restart your router.
If you have any further questions please do not hesitate to contact us.
EDIT:
Im getting nothing but the workaround. They asked me to get average load times from friends… 30 of you posted, I posted the link to the comments section and they started with the “seems to be fine on our end, can I get a traceroute?” I told them its not a networking issue.. most likely hardware because its more frequent with PHP where different peices have to be loaded before the page is rendered.
I then called them, asked to speak with there manager, they wanted to know why, i told them for the answer. They asked me to stay on hold for 2 minutes, 5 minutes later she told me she was looking over the history of the support ticket and everything was fine. I then asked again to talk to her supervisor. She then told me after I was put on hold again they werent available but she would forward the ticket to the system admins if I sent a trace route. I did, and I will be very amazed if it is forwarded.
26 seconds
42 seconds
Google Chrome
10Mbit Brighthouse
28 seconds dsl connection
32 seconds
firefox
HS cable internet.
If I did not know in advance that you are having a problem, I would have closed this page long before 32 seconds on the assumption that it was “down”.
Your hosting company is wrong in stating that you do not have a problem. It is not in your head.
to update, it took 41 seconds for my previous post to load after hitting the “submit comment” button.
27 seconds
Firefox 3.0.8
6Mb DSL
15 sec
15 sec
384 mbps DSL
18 Seconds
T1 connection
32 Seconds
T1
26 seconds, cable modem
29 seconds on an 80Mbps University connection.
18 seconds, 10 mb cable modem
about 20 seconds on a whatever we have at work but it’s usually quite fast
16 seconds.
16
47sec
40 seconds
Charter 10Mbit
20 seconds
Dual fiber lines in to our facility
I got 22 seconds.
5 seconds on a wireless dsl connection
5-7 seconds on DSL
42 seconds. Your webhost sucks.
26 seconds with HS connection
18 seconds
U-Verse Wireless
Firefox
50+ seconds
U-Verse Wireless
Safari (gave up trying)
There are some problems here.
12 secconds to load
T1 connection
26 seconds to load
Premium cable connection (ca. 15Mbps)
5-10 seconds
tweaked firefox
6Mbps connection
21 seconds
Comcast
only took 11 seconds here
TWC broadband.
12 seconds
TWC/Roadrunner
firefox
doesnt seem right. my 1and1.com sites load nearly instantaneously. fix this, 1and1!
5 seconds
wireless on a campus with 40meg pipe
about 6 seconds with CSUS wireless
Very nice information. Thanks for this.